Customer Care Course
In today's ever competitive market place the need for a positive Customer Care Policy and attitude must be adopted by all Company's and the Staff in order to secure sales and increase profit. This not only applies in a retail environment but also applies to all areas of business.
Within the The Retail & Service Industries the practice of customer care is at its cutting edge.
This Training Course is an informative remedial course which gives the candidate basic training, insight and knowledge into positive Customer Care and consists of the following modules:
· What is Customer Care? · Who is The Customer
·The
Importance of Customer Care
· Dealing with Aggression · Positive ways of handling Complaints
· The Ownership of Problems
· Service with a Smile · Body Language · Positive Communication
·
Telephone Answering Procedures & Techniques
Course Duration
1 day (8 hours tuition)
Certification
On successful completion of the above course the Sudent is presented with a Certificate of Achievement in Customer Care:
This course is certificated and solely instigated by Apex Training Services UK
Beneficial Candidates
Clients whose business practises involves interacting with the Public
Class Size: 2 - 10
Cost : Dependant on Class size: Price on Application
If you require a more practical professional approach to your security training requirements delivered by trainers who are occupationally experienced in the subjects they teach and deliver then contact
Apex Training Services on -: